1. Our reputation is of paramount importance to us and we wish to enhance this reputation by giving good service to our customers

3. We can be contacted by e-mail, letter, phone, in person, at the addresses below

4. We have a Secure Shopping Cart system using industry standard SSL encryption which prevents your details from being seen by anyone other than ourselves

5. We do not store your details where they can be accessed by third parties, nor do we give your details to anyone else for any purpose.

We can be Contacted as follows:-

Our Telephone Number:-
01382 532075

International 44 1382 532075

The Artworks Safe Shopping Guarantee

All your transactions with the-artwork.com are covered by our security guarantee.

1. Secure Transactions

Our secure server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet In the event of unauthorized use of your credit or debit card, most banks and card issuers cover all the charges.. In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

2. Price Increases

Unfortunately suppliers occasionally raise the price of items unexpectedly. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers.

3. Delivery charges

We use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer a great delivery service at a competitive price.

4. Returns

At The Artworks we want you to be delighted every time you shop with us so we make our returns policy simple. Our "no quibbles" guarantee means that if for any reason you are unhappy with the item you have purchased just return it to us in its original condition within 30 days and we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if the return is a result of our error. Items specifically ordered or framed items please contact us first as returns may be at our discretion. This does not affect your statutory rights.

5. Privacy

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalize shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to others. For more details, please read the-artwork.com Privacy Policy. Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Your personal information may also be used by us and our affiliates to occasionally notify you about important functionality changes to our Web site, and special offers we think you'll find valuable. If you would rather not receive this information, please e-mail us at admin@the-artwork.com.

8. Complaints